Offshore Technical Support & IT teams
Your customers and your people supported, and your systems kept clean.
Overview
Technical staff who support your customers, your team and your systems: first-line tech support, internal IT, testing and CRM upkeep.
Roles we staff
Technical Support & IT roles.
Technical support
Tier 1 troubleshooting for your customers, with clear escalation.
IT help desk
First-line support for your team’s accounts, devices and tools.
QA testing
Manual testing and bug reporting against your release process.
CRM and systems administration
Workflows, fields, users and data quality in your tools.
Every team includes
Managed by us. Measured by you.
1:7
A dedicated team lead for every seven agents.
17
Interviews, on average, behind every placement, plus a full background check.
30
Day replacement guarantee on every placement.
- Separate logins per client system
- Two-factor authentication and VPN access
- Access revoked immediately when roles change
How it runs
Choose how your team is delivered.
Live in 1–4 weeks
Managed remote team
Work-from-home agents under a dedicated GoRemote team lead.
Live in 6–12 weeks
Dedicated floor
Your team on site in our facility, supervised on the floor.
Live in 15+ weeks
Full offshore site
A built-out office for your operation, run by our team.
Questions
Common questions.
01Can you staff a role that isn’t listed here?
Yes. If the work can be done from a desk, we can build a team for it. Tell us the role and we will scope it with you.
02How quickly can a team start?
A managed remote team is typically live in one to four weeks. Dedicated floors take six to twelve weeks, and full sites fifteen weeks or more.
03Who manages the team day to day?
GoRemote does. Every team has a dedicated team lead for roughly every seven agents, who handles coaching, quality review and daily reporting.
04What happens if an agent is not the right fit?
If a placement is not the right fit within the first 30 days, we replace them.
05Is there a minimum team size or term?
No minimum team size. Baseline teams run month to month with no minimum term. Larger and customized builds are set at contract.