Offshore Customer Support teams
Customers answered on U.S. hours by agents who represent your brand well.
Overview
Customer service teams trained on your product, your policies and your tone. We cover your hours, follow your escalation paths and report on the numbers you already track.
Roles we staff
Customer Support roles.
Inbound call center
Answering and resolving customer calls across your support and service lines.
Chat and email support
Written support handled inside your helpdesk, to your standards.
Omnichannel support
One team covering phone, chat, email, SMS and social messages.
Order and account support
Order status, changes, returns, billing questions and account updates.
Retention and renewals
Save desks, renewals and win-back outreach.
Answering services
Live call answering, message taking and routing for your business.
Every team includes
Managed by us. Measured by you.
1:7
A dedicated team lead for every seven agents.
17
Interviews, on average, behind every placement, plus a full background check.
30
Day replacement guarantee on every placement.
- Coverage built around U.S. business hours
- QA review on calls and tickets
- Escalation paths that match yours
How it runs
Choose how your team is delivered.
Live in 1–4 weeks
Managed remote team
Work-from-home agents under a dedicated GoRemote team lead.
Live in 6–12 weeks
Dedicated floor
Your team on site in our facility, supervised on the floor.
Live in 15+ weeks
Full offshore site
A built-out office for your operation, run by our team.
Questions
Common questions.
01Can you staff a role that isn’t listed here?
Yes. If the work can be done from a desk, we can build a team for it. Tell us the role and we will scope it with you.
02How quickly can a team start?
A managed remote team is typically live in one to four weeks. Dedicated floors take six to twelve weeks, and full sites fifteen weeks or more.
03Who manages the team day to day?
GoRemote does. Every team has a dedicated team lead for roughly every seven agents, who handles coaching, quality review and daily reporting.
04What happens if an agent is not the right fit?
If a placement is not the right fit within the first 30 days, we replace them.
05Is there a minimum team size or term?
No minimum team size. Baseline teams run month to month with no minimum term. Larger and customized builds are set at contract.
Industries